Refund policy

Return & Refund Policy – Nithya Vismaya
We offer a 5-day return policy from the date of delivery.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with original packaging and proof of purchase.
Due to the nature of personal care and cosmetic products, we do not accept returns on opened or used items.
📌 Damaged or Wrong Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or wrong product, contact us within 48 hours with photos or videos.
Email: asheernithyavismaya@gmail.com
We will review and arrange a replacement or refund if approved.
📌 Non-Returnable Items
The following items cannot be returned:
Opened or used cosmetic products
Customized or special orders
Sale or discounted items
Free gifts
📌 Return Process
To start a return, contact us at:
📧 asheernithyavismaya@gmail.com
After approval, we will share the return address and instructions.
Returns without prior approval will not be accepted.
📌 Shipping Charges
Return shipping charges must be borne by the customer unless the product is damaged or incorrect.
📌 Refunds
Once your return is received and inspected, we will notify you.
Approved refunds will be processed within 5–7 working days to the original payment method.